When a heating or cooling system stops working in High Point, the call that matters is the one that gets a qualified technician out quickly and gets the problem solved the same day. Martin Heating & Cooling handles that call for residential and commercial properties across the city, covering everything from a diagnostic visit on a struggling air conditioner to a full system replacement when the equipment has run its course. Same-day HVAC service is available, and we are open every day from 8:30 AM to 10:30 PM.
High Point is a city with a wide mix of property types, from older single-family homes that have been through several equipment cycles to commercial buildings with rooftop units and multi-zone systems. Property managers juggling multiple units and business owners who cannot afford a system-down situation on a hot afternoon call us alongside homeowners dealing with a furnace that will not fire on a cold night. Whatever the property and whoever is responsible for keeping it comfortable, the process is the same: call for a quote, get the price confirmed before anything is scheduled, and go from there.
We service heating and cooling systems every day, and we're good at it, and part of that means being straightforward about how pricing works before a technician arrives. You get a rate on the phone based on what you describe. When the technician shows up and confirms what is actually going on with the equipment, the price is settled before any work begins. You are told what it covers.
Several things move a quote from one job to the next. What the fault turns out to be matters. A failed capacitor is a different job from a refrigerant leak, and a refrigerant leak is a different job from a compressor that has given out. What has to be accessed matters too, whether that is an air handler in a tight attic space or an outdoor unit that has been buried under years of debris. And the question of whether repair or replacement is the better answer changes the scope entirely. We walk through that decision with you before committing to either direction.
There is no pressure to approve work on the spot. If a diagnostic turns up something beyond what was described on the call, you hear about it before it gets touched. Describe what the system is doing, or not doing, and we will tell you what a visit looks like and what to expect from it. Call (743) 263-9878 to get that conversation started.
Same-day HVAC service is available for urgent calls across High Point. When you call with a system that has stopped heating or stopped cooling entirely, we work to get a technician scheduled as quickly as possible. A commercial tenant who cannot open for the day and a family with no air conditioning during a humid stretch both get treated as the urgent situation they are.
A furnace that will not fire, a heat pump that has locked up in heating mode, or a system that is running but producing no warmth at all are situations we handle regularly. The diagnostic visit covers the full system, from the ignition and controls to the heat exchanger and airflow path, so the cause is identified before any repair work begins. Work is carried out by qualified HVAC technicians, and the price is confirmed before anything is replaced or repaired.
No cooling on a humid afternoon is not a situation to wait out. If the air conditioner is running but the air coming through the vents is warm, or if the system has shut down entirely, call us. We diagnose the fault, explain what we found, and confirm the repair cost before touching anything. Most AC repairs are completed in a single visit.
For properties that have to stay open or occupied, we work with whoever is on site to minimize disruption. That means clear communication about the scope before the visit, a technician who shows up prepared for the job, and a system that is tested and confirmed running before we leave.
When repair costs are climbing toward the value of the equipment, or when a major component like the compressor has failed on aging equipment, replacement is the practical call. We handle the removal of the old system, proper sizing for the property, and installation of the new equipment. Sizing matters more than most people realize. An oversized unit short-cycles and leaves humidity behind. An undersized one runs constantly and never catches up. We walk through the options before anything is scheduled, and we handle the permits when the installation requires them. Let us handle the install and the permits.
These are among the most common reasons an air conditioner or heat pump stops working on a hot day. A failed capacitor prevents the compressor or fan motor from starting. A worn contactor interrupts the electrical signal that tells the outdoor unit to run. A faulty control board can produce symptoms that look like almost anything, from erratic cycling to a complete shutdown. Each of these is a diagnostic job first. The technician identifies the fault, confirms the part, and replaces it with the price settled before work begins.
An AC that runs continuously without dropping the temperature is telling you something specific is wrong. The cause might be a refrigerant leak, a dirty evaporator coil that has lost its ability to absorb heat, a failing compressor, or an airflow problem that is starving the system of return air. A service call covers the full diagnostic, including refrigerant levels, coil condition, and airflow through the air handler and blower. Evaporator coil cleaning is part of that visit when it is needed.
A thermostat that is reading inaccurately or failing to communicate with the equipment properly affects the whole system, not just the temperature display. Smart thermostat installation gives you better control, more consistent temperatures, and in many cases lower energy use. We handle the setup and configuration so the new control actually works with your existing equipment, whether that is a conventional split system, a heat pump, or a multi-stage setup. Reach out and a technician will follow up.
There is more on our system guide.
A repair call starts when something is wrong and the equipment is not doing what it should. The system is making a noise it was not making before, the airflow has dropped noticeably, one zone is not holding temperature, or the system has stopped entirely. The diagnostic visit is where the technician works through the system to find the source of the problem rather than replacing parts until something works. That approach keeps the repair cost proportionate to what is actually broken.
Here's what most people get wrong about their HVAC system: they wait until something breaks to call. A seasonal tune-up covers the components that tend to fail first, flags anything that is heading toward a problem, and keeps the system running at the efficiency it was designed for. Spring is the right time to have the cooling side checked before the heat arrives. Fall is when the heating side, whether that is a furnace or a heat pump in heating mode, needs attention before temperatures drop. We also handle air handler and blower service as part of a maintenance visit when the condition of those components calls for it.
A system that has been repaired repeatedly, that can no longer hold the thermostat setting it could once manage, or that is consuming noticeably more energy than it used to is approaching the end of its useful life. The decision between one more repair and a full replacement is one we can walk through with you on the call, and the service page carries the full breakdown of what a replacement involves. The short version is that a correctly sized new system for this region's four-season demands runs more efficiently, holds temperature more consistently, and costs less to maintain over time.
A full HVAC replacement is a bigger job than a repair call, and it helps to know what to expect before the technician arrives. The first step is confirming the scope: what is being removed, what is going in, and whether the existing ductwork and air handler are staying or being replaced as part of the job. In most cases, a residential replacement is completed in a single day. The property is without heating or cooling for the hours the work is in progress, which is worth planning around, especially for households with young children or anyone with health sensitivities.
Before the job starts, a few decisions need to be made. Equipment type is one of them. The region's climate is well-suited to heat pump technology, and for many High Point properties replacing an older split system, a heat pump installation is worth a serious look before committing to a separate furnace and AC replacement. Mini-split and ductless systems are another option for spaces without existing ductwork or for additions that the main system never properly reached. We walk through what makes sense for the specific property and confirm the price before anything is scheduled.
Fast diagnosis. Honest pricing. Comfort restored.
We cover High Point and extend across Guilford County to the communities around it. That includes Jamestown, Archdale, Trinity, Thomasville, and Kernersville. Residential properties, rental units, commercial spaces, and multi-unit buildings across this area are all within our service coverage.
With a local company, you get answers straight from the people doing the work. Whether the property is in High Point proper or in one of the surrounding communities, the same process applies: call for a quote, get the price confirmed before anything is scheduled, and have a qualified technician handle the job. We stand behind every system we service.
Many manufacturers require documented maintenance as a condition of honoring a warranty claim. Skipping tune-ups can give a manufacturer grounds to deny coverage if a component fails. Keeping a record of service visits protects you if a warranty question comes up later.
Start with the thermostat. Confirm it is set to the correct mode, that the temperature setting is where you expect it, and that the display is active. If the thermostat has batteries, check those too. If everything on the control side looks correct and the system still is not behaving normally, that is the right time to call. Having already checked the controls means the technician can focus on the equipment itself.
Zoning can often be added to an existing forced-air system by installing dampers in the ductwork and a zoning control panel. Whether it is practical depends on the current duct layout and equipment. We can assess the setup during a visit and let you know what adding zones would involve for that specific property.
Call us and let us know the scheduling constraints when you book. We work with property managers and landlords regularly and can discuss what access arrangements are needed for the visit to go forward. The specifics depend on the property and the equipment location.
It is a good idea to keep pets away from the work area during the visit, both for the pet's safety and so the technician can work without interruption. A closed door between the pet and the equipment area is usually enough.
Yes. If you already have a service relationship with us and want to add another property, call us at (743) 263-9878 and we will work out the scheduling. There is no need to start the process from scratch, and we handle multiple properties for landlords and property managers regularly.
Someone needs to be available to provide access to the equipment and to review the diagnostic findings before repair work is approved. For rental properties, that can be the tenant, the landlord, or a property manager, depending on how the property is managed. If access arrangements are more complicated, call us and we can work through what is needed.
Call (743) 263-9878 to reach Martin Heating & Cooling. On the call, we'll ask about the equipment, what it is doing or not doing, and how long the problem has been going on. By the end of the call, you will have a price and a scheduled visit. We are available every day from 8:30 AM to 10:30 PM, and same-day service is available when the situation calls for it.
Also serving: Kernersville, Asheboro, Gibsonville, Elon, Reidsville. For every town we reach, see our full service area.
From a quick AC repair to a full system replacement, we handle the heating and cooling work that High Point homes and businesses need year-round. The table below covers what each service involves, who it fits best, and a practical note to help you decide where to start. Call for a quote and we will confirm the price before anything is scheduled.
| Service | What's Included | Best Suited For | What to Keep in Mind |
|---|---|---|---|
| Indoor Air Quality & Air Filtration |
| Homeowners and property managers focused on what is circulating through the air in their building | High Point's humidity makes air quality work especially relevant. Filtration and dehumidification address two separate comfort problems. |
| AC Repair & Service |
| Homeowners or property managers with an AC that stopped cooling or is underperforming | High Point summers run long and humid, so catching a refrigerant or coil issue early keeps the season from turning into a bigger repair |
| Thermostat & Smart-Control Installation |
| Anyone upgrading from a manual or outdated thermostat to a programmable or smart control | A properly calibrated thermostat can improve comfort and reduce runtime without any other changes to the system |
| Seasonal Maintenance & Tune-Ups |
| Homeowners who want to catch problems before they become emergency calls | Spring is the right window for AC prep. Fall is when the furnace or heat pump heating mode needs attention before temperatures drop. |
| Whole-Home Dehumidification & Humidity Control |
| High Point homeowners whose air feels sticky or muggy even with the AC running | A standard AC removes some moisture but often cannot keep up with Piedmont summer humidity on its own. A whole-home unit addresses the gap. |
| Emergency HVAC Service |
| Anyone dealing with a complete system failure at the worst possible time | We take emergency calls every day of the week. When you call, we ask about the symptoms and get a technician scheduled as quickly as possible. |
| Heating & Furnace Repair |
| Anyone dealing with a furnace that will not turn on, short-cycles, or blows cold air | Piedmont winters can drop fast, and a furnace that is struggling before the cold arrives is worth a diagnostic visit before it fails overnight |
| Heat Pump Installation |
| Homes replacing an older split system or moving away from straight electric resistance heat | North Carolina's mild winters and long summers make heat pump technology a strong fit for this climate |
| Full System Installation & Replacement |
| Homeowners or commercial clients replacing aging or failed equipment | Correct sizing is the most important part of a replacement. An oversized unit short-cycles and leaves humidity behind. An undersized one never catches up. |
| Furnace & AC System Replacement |
| Homeowners facing a major component failure or repeated repairs on aging equipment | Compressor failures, refrigerant leaks on older systems, and repeated no-heat calls are common triggers for a replacement conversation |
| Heat Pump Repair & Service |
| Homeowners whose heat pump is blowing the wrong temperature or not turning on at all | Heat pumps handle both seasons, so a fault in fall or spring can affect the system before the peak demand period hits |
| Ductwork Repair & Sealing |
| Homes with uneven temperatures, rooms that never reach setpoint, or higher-than-expected energy bills | Leaky ducts in an unconditioned attic or crawlspace can send a significant share of conditioned air nowhere useful |
Call (743) 263-9878 to talk through your heating or cooling situation and get a quote before anything is scheduled.
(743) 263-9878